This article explains how to troubleshoot and resolve missing account‑creation emails for students by first verifying that the student’s personal email (PER) is correctly stored in Colleague. It then guides you through moving the student’s account into the proper OU with PowerShell so the new email and passphrase are delivered successfully.

Student Account Creation – Email & OU Fix

When a student receives a ticket that their account‑creation email never arrives, the usual culprit is an incorrect personal email (PER) stored in Colleague. Below is a step‑by‑step guide to identify and correct the issue, then move the student into the proper OU so they receive the new account‑creation email.

1. Verify the Student’s Personal Email in Colleague

1. Open Colleague PROD
   • Navigate to NAE.
2. Search by Student ID
   • Enter the student’s ID and press Enter.
3. Inspect Email Records
   • Page through the list of emails.
   • Look for the PER Email:
     • PER – the personal email that should receive the account‑creation mail.
4. Confirm the PER Email
   • Note the address shown.
   • Ask the student to verify they can access this mailbox.
   • If the address is wrong, replace it with the correct one the student provides.

2. Move the Student into the Correct OU

1. Open PowerShell
   • Use an account that can modify OUs.
   • Recommended: AccountAutomation-RW (BSM).
   • Alternatives: IT-USE or NTS can do this for us if needed.
2. Run the Move Command

   Move-ADObject -Identity "<The OU where the student is located>" -TargetPath "OU=Colleague,OU=Students,OU=Accounts,DC=letnet,DC=net"

   Example:

   Move-ADObject -Identity "CN=CarsonCypert,OU=Colleague-Unknown,OU=Students,OU=Accounts,DC=letnet,DC=net" -TargetPath "OU=Colleague,OU=Students,OU=Accounts,DC=letnet,DC=net"

3. Verify the Move
   • Check that the student now appears under OU=Colleague.
   • Confirm that the Identity string matches the student’s current DN.

3. Result

• The student is now in the Colleague OU.
• A new account‑creation email will be sent to the verified PER address.
• The student receives a fresh passphrase and can log in.

Quick Checklist

• Verify PER emails in Colleague NAE.
• Update PER if incorrect.
• Open PowerShell with AccountAutomation-RW.
• Execute Move-ADObject command.
• Confirm student appears in OU=Colleague.
• Inform student of new email & passphrase.