Clearing Your Browser's Cache

If you are browsing a page and you are experiencing interface-related issues, there is a possibility that this is related to your browser using outdated cached files instead of the appropriate files from the server, although this is very rare as files periodically expire from your cache and are retrieved anew. Below are steps for how to clear your cache for recent versions of each browser at the time of this writing.

Step-by-step guide

In Chrome:

Shift+F5 or Ctrl+Shift+R will quickly clear your cache and refresh the page simultaneously.


Go to your browser’s Settings option, click Advanced at the bottom of the page, click “Clear browsing data” at the bottom of the “Privacy and security” section, then make sure “Cached items and files” is checked and select “the past week” from the dropdown menu before clicking the “Clear browsing data” button in this popup.


In Firefox:

You can quickly refresh without your cache in Firefox by pressing Ctrl+F5 or Ctrl+Shift+R.


Go to the browser’s Options page, click the Privacy tab on the left side of the screen, then click “clear your recent history.” On this new popup, expand the Details dropdown section by clicking the adjacent arrow, and make sure that Cache is checked. Then select “Today” from the time range drop down before clicking “Clear Now” at the bottom of the popup.


Microsoft Edge:

To quickly refresh and clear the cache in Microsoft Edge, you can press Ctrl+F5.


Go to the Settings option under More (triple-dot icon).  Select "Privacy, search, and services",  then under “Clear browsing data,” click “Choose what to clear.”

On this page, make sure “Cached images and files” as well as "Cookies and other site data" are checked, then it's possible you'll need to adjust the time range to be more than the default "Last hour."  Once you've selected those, click “Clear Now.”


Article ID: 121999
Fri 12/4/20 12:53 PM
Wed 6/23/21 9:11 AM