Service Catalog

Categories (11)

Student Services

Services for specific student groups as well as services that apply to all student users.

Administrative Systems

Requests related to software systems and processes, i.e. CX, StarRez, eBridge, Cognos, etc.

Collaboration

File Services, Microsoft Teams, SharePoint

Labs and Classrooms

Request assistance related to purchasing, setup, and troubleshooting of your lab and classroom technology.

LetNet Accounts and Access

Request permissions for LetNet accounts, name changes, e-mail forwarding, public calendar changes, and other account services.

LetNet Networking

Connect to LetNet, report problems, or request new networking.

Office Devices

Request assistance related to purchasing, setup, and troubleshooting of your university-issued office technology.

Phones and Voicemail

Requests related to cell phones, MIFIs, IP Phones, and voicemail.

Software

Request software installation or assistance with applications provided by LETU.

Canvas

Issue relating to viewing/working with courses in Canvas

Project Services

Projects are used to manage requests that:
- are not handled by an existing service catalog menu item
- or which require resources beyond a normal service request

Please review the IT Project Quick Start Guide at https://servicedesk.letu.edu/TDClient/2460/Port... for more information on what to expect when requesting a project from IT.

Services (4)

Purchase Microsoft Office 365 Desktop License

Microsoft O365 desktop licensing is available for an annual subscription fee.

Report Software Issue

Report an issue with software, or the license implementation of a software package already deployed on campus.

Request Software Installation

Requesting the installation of software on LETU owned computers.

SERVE Follow-Up

Use this to help us keep track of any needed follow-up for the SERVE initiative.