Service Catalog

Categories (11)

Services for specific student groups as well as services that apply to all student users.

Requests related to software systems and processes, i.e. CX, StarRez, eBridge, Cognos, etc.

File Services, Microsoft Teams, SharePoint

Request assistance related to purchasing, setup, and troubleshooting of your lab and classroom technology.

Request permissions for LetNet accounts, name changes, e-mail forwarding, public calendar changes, and other account services.

Connect to LetNet, report problems, or request new networking.

Request assistance related to purchasing, setup, and troubleshooting of your university-issued office technology.

Requests related to cell phones, MIFIs, IP Phones, and voicemail.

Request software installation or assistance with applications provided by LETU.

Issue relating to viewing/working with courses in Canvas

Projects are used to manage requests that:
- are not handled by an existing service catalog menu item
- or which require resources beyond a normal service request

Please review the IT Project Quick Start Guide at https://servicedesk.letu.edu/TDClient/2460/Port... for more information on what to expect when requesting a project from IT.

Services (4)

Purchase Microsoft Office 365 Desktop License

Microsoft O365 desktop licensing is available for an annual subscription fee.

Report Software Issue

Report an issue with software, or the license implementation of a software package already deployed on campus.

Request Software Installation

Requesting the installation of software on LETU owned computers.

SERVE Follow-Up

Use this to help us keep track of any needed follow-up for the SERVE initiative.