LetNet Guest Wireless Account Creation

Purpose

At LETU, wireless Internet access is provided for all Faculty, Staff and Students. This access is through a LetNet user name and password.

The purpose of this document is to outline the process for providing wireless Internet access to those who don’t have a regular way of connecting when working with LeTourneau. We refer to these accounts as guests. 

LetNet Guest Wireless is setup and administered by individual departments. If you have a need for a guest wireless account, you should direct your request to the department that will be sponsoring the guest account.

Requesting a Special LetNet Guest Wireless Accounts

Requests for guest wireless accounts must be sent 24 hours in advance.

If there is not a  "sponsoring department", please use the link below to request a Guest Wireless Account.

LetNet Guest Wireless Account Request

Restrictions on LetNet Guest Wireless Accounts

• Guest accounts are not available to any person that already has, or should have, a LetNet account. LetNet accounts are automatically created for Faculty, Staff, Students, and Emeritus Faculty.

• Accounts for Vendors, Contractors or Non-Employees who may be serving in any role with the University and have an official relationship with the University should request a “non-employee” account through the Information Technology Helpdesk.

• Guest Wireless has limited Internet bandwidth. Any guest needing additional instantaneous bandwidth can make a request through Information Technology via the Office of the CIO.
   

LetNet Guest Wireless Account Creation Guidelines

• Only select employees of the University are authorized to create guest accounts. Generally, an employee who is authorized to create guest accounts is authorized to do so only for a specific area or remote campus. Information Technology creates guest wireless accounts for any areas not listed below.
  
  The current list of areas authorized to create guest wireless accounts is below. Examples of positions which typically create guest accounts in each area are provided but should not be considered comprehensive:
  • Admissions - Visit Center Coordinator
  • Alumni - Office Assistant
  • Athletics - Sports Information Director
  • The Belcher Center - Director of Technical Setup
  • Information Technology - https://servicedesk.letu.edu
  • Conference and Event Services - Event Manager; Facility Coordinator
  • Library - Director
  • Marketing & Communications - PR Director
  • Office of Global Initiatives - VP of International Admissions
  • School of Aeronautical Science - Academic Secretary; Director of Flight Operations
  • School of Arts & Sciences - Academic Secretary
  • Spiritual Life - Admin Assistant
  • Student Life - Admin Assistant
  • University Development - Admin Assistant
     
• Guest accounts should be active for only as long as necessary. Accounts should not be active for longer than 30 days. If there is a need for a guest account to be active longer than 30 days, please contact Information Technology via the Office of the CIO. Unlimited wireless guest accounts are not permitted.
   
• Guest accounts usernames should:
  • Have descriptive names. The username should indicate the first and last name of the guest (i.e. jimsmith).
  • Use only lowercase letters.
  • Spaces are not allowed in usernames.
     
• Passwords for guest wireless accounts should follow the same guidelines as LetNet account passwords:
  • Cannot contain any part of the username
  • Be at least 15 characters long
  • You should not reuse passwords
  • TIPS:
    • Because the guest wireless system is case sensitive in both the username and password, we find it is easier for guests if their username is all lowercase and their password only contains lower case letters.
    • The upper or lowercase versions of the letters I, L, and O and the numbers 0 and 1 can be confused for each other and are best avoided in passwords. 
       
• Guest accounts should be created on a per-event basis. No guest account should be used for two different events.

• Guest accounts are for use by one individual. Guest accounts should not be generic or intended for use by more than one person (i.e. "itsalesvendors," "visitor," etc).
  • To best ensure the security of LETU systems, only Information Technology, Conference and Events, and Admissions are authorized to make exceptions to this guideline for large groups visiting campus. If you have a need requiring many individuals to have access for whom you don’t wish to create individual accounts, please contact Conference and Events or IT. In the case where a person’s first and last name isn't known, the guest username should clearly indicate the one-time event the guest account is being created for.

Guest Wireless Instructions/Credentials Handout

• A Word template that you can modify to provide LetNet Guest Wireless credentials and instructions to LETU guests is available in the Attachments section of this article.

• If you provide credentials to your guests in an alternate manner, please be sure they are aware of the Connecting to Guest Wireless instructions in the Related Articles section of this article.

Creating LetNet Guest Wireless Accounts

1. Browse to https://wireless.letu.edu
2. You should see the standard LETU sign-in screen. Sing in using your LETU account. You may be prompted for your multi-factor authentication (MFA).
    
3. !KEY STEP! On the User management portal, verify that the selected Network is Letnet,
4. Click Add new user
    
5. You will be presented with a Create user window. All fields on this screen are required.
   
    
   • Enter in a Description
   • In the Email (Username) field, type in the guest user's email address. If it is for an individual, this can be their personal email address. If you are creating a generic account, this will not be an actual email address even though it will look like one (ex. summercamps2099@letu.edu).
   • In the Password field, set the password for this account. By default the system will send an
   • In the Authorized dropdown field, select Yes.
   • Select Expires in and type in the number of days this guest account should be active, up to 30 days. Unlimited accounts are not permitted.
6. (OPTIONAL) Select Print to print a handout sheet. This handout will have the following information on it:
   • The wireless network to connect to (letnet-guest)
   • Email (username)
   • Password
   • Expiration date/time.
7. Click Create user
8. The guest wireless account should be in the list of wireless accounts.
9. Click Save Changes.
10. (OPTIONAL) Activate the new guest account for additional buildings on campus. While most areas of campus are covered by the Letnet network, if your guests will need to use guest wireless in Gilbert Hall, Mabee Hall, Penn Hall, Tyler Halls, or the Quad, you will need to activate the new quest account for those networks.
    • Select the Network drop down at the top left of the User management portal
    • Select the check box that corresponds to the guest user you just created and click Authorization
      
    • Select Authorize Users
    • Select Expires in and type in the number of days this guest account should be active, up to 30 days. Unlimited accounts are not permitted.
    • Click Apply
    • Click Save Changes
    • Repeat these steps for each residence hall listed under Network
11. LetNet Guest Wireless Information Sheets should be given to each person or group requesting an account. An editable version of this handout in .docx format (to facilitate including printed credentials) is available in the Attachments section of this article.