If this occurs, you will receive a notice that your email has not been delivered to the intended recipient as below:
From: Postmaster <Postmaster@letu.edu>
Sent: Wednesday, January 1, 2020 8:00 AM
To: Smith, Jane <janesmith@letu.edu>
Subject: Message Blocked: Credit card number
Your email message conflicts with a policy in your organization. The message wasn't delivered to all recipients. Issues:
- Message contains the following sensitive information: Credit Card Number
Blocked Message Details
Created Date: 01/01/2020 8:00:00 AM
Sender Address: janesmith@letu.edu
Blocked Recipient Address: johnsmith@letu.edu
Subject: Credit card number
Message is attached.
The workaround for this issue is to remove any sensitive information from the email or any attachments and re-send it.
As with all automated systems, this detection may occasionally produce a false positive. Such occurrences should be rare - however when they occur the email may not be able to be sent until the data that is incorrectly flagged as sensitive is identified and removed or re-worded. Please contact the information Technology Helpdesk if you are encountering a sensitive data block and cannot identify the information in the file that is triggering the block.