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(This article covers Help for the back-end Colleague UI used by specific departments for back-end tasks. For assistance with Colleague Self-Service please see:
https://servicedesk.letu.edu/TDClient/2460/Portal/KB/ArticleDet?ID=165481
If you have created an account with Ellucian, you have access to all of their documentation and resources available for the Colleague application. However, access to screen-specific help content is easily accessible from the Colleague application and the ? HELP icon. Here is a summary of the options available to you:
- General Help - An overview of the Colleague User Interface.
- Process Help - When you are in a Colleague Form, this button becomes available and provides information about that Form.
- Field Help - When you are in a Form and on a field, this button becomes available and provides information about that Field.
- List Keyboard Shortcuts - A list of keyboard shortcuts so you don't have to go between your keyboard and your mouse.
- About - The Colleague version and build.
- Privacy Policy - Ellucian's Privacy Policy
- Ellucian Documentation - Access to the Ellucian Custom Support Center (requires Ellucian account).
- User Community Forums - Access to user community forums (requires Ellucian account).
- Ellucian Customer Center - Access to the Ellucian Custom Support Center (requires Ellucian account).
To access any of these options, follow the steps below:
- Log in to the Colleague UI application.
- Click on the ? HELP icon in the vertical navigation bar on the left.
- Select the option based on what you are looking to access.
