Creating an Outlook Profile using a Shared Mailbox

Tags email outlook


A shared mailbox can be used to facilitate Outlook-based mail merges from an e-mail address other than that of the user that is currently logged in. This article describes the procedure for configuring a shared mailbox profile in Outlook on a LETU-owned, domain-joined computer.


  1. From the Windows Start Menu launch Control Panel, then click the Mail icon.

  2. From Mail Setup - Outlook, click Show Profiles...

  3. Select Prompt for a profile to be used, then click the Add... button.

  4. Enter in the name for the new Profile and click OK.

  5. On the Add Account window, select Manual setup or additional server types, then click Next >

  6. On the Choose Your Account Type window, type the Shared Mailbox e-mail address in the Email Address field and click Next >

  7. You should see a Congratulations window. Click Finish.

  8. You should see your new profile listed in the Mail window. Click OK.

  9. Launch Outlook. You should see a Choose Profile window. Select your new profile from the dropdown and click OK.

  10. In Outlook, you should see the contents of the shared mailbox.
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Article ID: 121899
Fri 12/4/20 10:04 AM
Thu 7/8/21 4:47 PM