Purpose
Nelnet is a cloud-based tuition management, utilized for bill payment and establishing payment plans (for traditional students). When reporting an issue, describe, in as much detail, the exact nature of your issue and include IDs of the students and screenshots when applicable.
Details
Possible issues can included (but are not limited to):
- Student balance not the same in Nelnet as it is in CX
- Student has missing or additional transaction in Nelnet than what it is in CX
- Student is unable to access Nelnet from the link in myLETU
- Student data is displayed differently in Nelnet than what it is in CX
- Student payments from Nelnet not posting to CX
Service Level Agreement
None.
Costs
There is no cost associated with this incident.