Engagement Tracking: Report an issue

Purpose

Faculty and staff can use this service to report an issue with the Engagement Tracking System, an internal tool for marking students as engaged in their classes.

Details

Before reporting an issue to IT, make sure that you have reached out to the relevant contact for your area to see if they can assist with your issue.

For global/online courses, please contact Jennifer Hoffpowier at JenniferHoffpowier@letu.edu or 903-233-4350

For residential courses, please contact Ronda Burrows at RondaBurrows@letu.edu or 903-233-4142

Possible issues can included (but are not limited to):

  • User is unable to log in after previously having access
  • User is unable to set engagement for students

Service Level Agreement

None.

Costs

There is no cost associated with this incident.

 
Report issue

Details

Service ID: 48218
Created
Thu 1/7/21 4:10 PM
Modified
Wed 8/24/22 12:29 PM