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Multi-factor Authenticator (MFA) Reset
Multi-factor Authenticator (MFA) Reset
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Request a reset of your MFA authenticator device association.
Basic Information
Here's where you can let us know about your request or incident. Provide as many details as possible. Fields marked with an
*
are required.
Title
A short description to explain the nature of a ticket.
Multi-factor Authenticator (MFA) Reset
LetNet Account Username
The LetNet account username. This takes the form of username@letu.edu.
ID Number
All students, employees, and associates of LETU are assigned a unique ID Number.
Telephone
Please provide your phone number for verification purposes.
Description
The full details of your service request or incident report, including circumstances or other useful information. Be specific. Include the reason for the MFA reset.
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Attachments
Attach any helpful or required files here.
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Preferred Contact Method
Let us know your preferred method of initial contact.
Email
Phone
Priority
Help us understand how many people this affects and how quickly a solution is needed.
Impact
This describes the number of people that this request or incident affects.
1 - Affects Organization
2 - Affects Multiple Students
2 - Affects Department/Multiple Employees
3 - Affects Individual
Urgency
This describes the importance of this request or incident and how quickly it needs attention.
1 - Critical service unavailable / critical service request
2 - Service unavailable or standard business process request
3 - Nice to have
4 - I have a question
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code