(This article covers Help for the back-end Colleague UI used by specific departments for back-end tasks. For assistance with Colleague Self-Service please see:
https://servicedesk.letu.edu/TDClient/2460/Portal/KB/ArticleDet?ID=165481
Once you have created an account with Ellucian, you have access to all of their documentation and resources available for the Colleague application. Access to this content is easily accessible from the Colleague application and the ? HELP icon, including a number of items that do not require an Ellucian account and others that do. Here is a summary of the options available to you:
- General Help - An overview of the Colleague User Interface.
- Process Help - When you are in a Colleague Form this button becomes available and provides information about that Form.
- Field Help - When you are in a Form and on a field, this button becomes available and provides information about that Field.
- List Keyboard Shortcuts - A list of keyboard shortcuts so you don't have to go between your keyboard and your mouse.
- About - The Colleague version and build.
- Privacy Policy - Ellucian's Privacy Policy
- Ellucian Documentation - Access to the Ellucian Custom Support Center (requires Ellucian account).
- User Community Forums - Access to user community forums (requires Ellucian account).
- Ellucian Customer Center - Access to the Ellucian Custom Support Center (requires Ellucian account).
To access any of these options, follow the steps below:
- Log in to the Colleague UI application.
- Click on the ? HELP icon in the vertical navigation bar on the left.
- Select the option based on what you are looking to access.
