Purpose
Cognos Web/Cognos Analytics is a web-based database reporting tool utilized for accessing CX information. When reporting an issue, describe, in as much detail, the exact nature of your issue and include the name of the report, the location of the report, and screenshots when applicable.
Details
Possible issues can included (but are not limited to):
- Data missing or not display correctly on a report
- Unable to access a report after previously having access
Service Level Agreement
None
Costs
There is no cost associated with this incident.