Popular Services
For general account access issues including forgotten passwords or help with MFA (2-factor).
Request modification to persona for accessing information in Colleague UI.
Request a copy from a previous or current course to another course within Canvas.
ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.
Request that an individual with multiple with multiple CX IDs have their various IDs merged.
Report an issue with accessing or utilizing EMS (Event Management System).
ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.
Report an issue accessing or utilizing StarRez, the web application for managing student housing.
Report an issue accessing or utilizing BuzzCare, LETU's branded version of TimelyMD, a tele-doctoring service for students.
Request modification to an existing report in Reporting Services
Request a Dynamic Form to be added to the automated upload process to eBridge
Request the addition or removal of permissions from a LetNet account.
Report an issue accessing or utilizing CX, LETU's main student information system application installed on university computers.
Report an issue accessing or utilizing Starfish, the system for gathering student information for retention purposes.
Acalog is a cloud-based service for accessing the student academic catalog.
Request a configuration change in LETU's door access control system
Report an issue with the automated Talon data import process, which pulls financial data from the ETA flight program.
Links and information on how to obtain Canvas support for issues not addressed in specific requests below.
Only use this service if you have been directed to do so by someone in IT.
Report an issue accessing or utilizing StarRez, the web application for managing student housing.
Request access to the management side of StarRez for a new Student Life employee.
Request an extension to the end date of a course you have given a student an incomplete in.
Report an issue accessing or utilizing the Chapel Administrative System, used to manage the chapel list and credit for each semester.