Services A-Z (147)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Catalog (Acalog)

Acalog is a cloud-based service for accessing the student academic catalog.

Add form to DF-to-eBridge process

Request a Dynamic Form to be added to the automated upload process to eBridge

Annual Reauthorization Survey: Question/Concern

Athletic Reporting Tool: Report an issue

Report an issue accessing or utilizing the Athletic Reporting Tool, located on Webtools.

B

BuzzCare (TimelyMD): Report an issue

Report an issue accessing or utilizing BuzzCare, LETU's branded version of TimelyMD, a tele-doctoring service for students.

C

Campus Jobs: Report an issue

Report an issue accessing or utilizing Campus Jobs, an internal site for posting and applying for on-campus jobs.

Canvas Performance or Availability Issues

Canvas Service Status Page

CBORD/OdysseyPCS: Report an issue

Report an issue with the CBORD system or data stored there.

Change Cell Service Plan

Request a plan or feature change or international travel package.

Change File Share Quota

In you're out of space on a network file share, request a change in a file quota.

Change TV Service

Request a change in over-the-air or satellite TV service.

Change Virtual Server Configuration

Request a change in the configuration of a virtual server.

Chapel Administrative System: Report an issue

Report an issue accessing or utilizing the Chapel Administrative System, used to manage the chapel list and credit for each semester.

Chapel Administrative System: Request access

Request access to the Chapel Administrative System

Chapel Attendance: Report an issue

Report an issue accessing or utilizing the Chapel Attendance System, used to inform students and advisors on the students' chapel attendance and SFCs (Spiritual Formation Credits) each semester

Chapel Card Reader: Report an issue

Report an issue accessing or utilizing the Chapel Card Reader system, used to scan students into chapel for each attendance

Chapel Card Reader: Request access

Request access to the Chapel Card Reader System

Classroom/Lab: Ask for Help / Report a Problem

Request help with or report any issues with lab or classroom technology.

Clone Virtual Server

Request the clone of a virtual server.

CMAP: Report an issue

Report an issue accessing or utilizing CMAP, an Access database designed to manage adjunct contracts.

Cognos Impromptu: Report an issue

Report an issue accessing or utilizing Cognos Impromptu, the desktop database reporting tool application

Cognos Web/Cognos Analytics: Modification request

Request modification to an existing report in Cognos Web/Cognos Analytics

Cognos Web/Cognos Analytics: Report an issue

Report an issue accessing or utilizing Cognos Web/Cognos Analytics, the web-based database reporting tool.

Cognos Web/Cognos Analytics: Request access

Request access to reports or directories in Cognos Web/Cognos Analytics

Cognos Web/Cognos Analytics: Request training

Request a training session with an IT staff member to go over Cognos Web/Cognos Analytics report building.

Concur: Report an issue (for faculty/staff)

Report an issue accessing or utilizing Concur, a cloud-based financial procurement solution.

Copy/Move Files

Request files to be copied or moved to a new location on the file server.

Course Copy

Request a copy from a previous or current course to another course within Canvas.

Course Merge

Request a merge for two or more courses in Canvas.

CoursEval

CoursEval is an online evaluation tool used by LeTourneau for End Of Course Evaluations.

Create New Directory

Request a new shared directory on the file server

Create New Microsoft Team

Request a new Team in Microsoft Teams

Create SharePoint Site

Request a new SharePoint site for a department or other official organization.

Curriculum Problem or Change Request

Request a resolution of a problem or a change in an online course.

Custom Email Address

Request a custom email address

CX: Report an issue

Report an issue accessing or utilizing CX, LETU's main student information system application installed on university computers.

CX: Request access

Request access to CX

CX: Request modification/change

D

Department Greeting and Call Tree Setup

Request department Greetings and Call Tree setup within the LETU's voicemail system

DNS Entry Change

Request the addition, removal, or alteration of a DNS entry

Door Access Control Configuration Change

Request a configuration change in LETU's door access control system

DotDigital

DotDigital is a cloud eMarketing solution for creating and sending email campaigns.

DualEnroll.com (for staff): Report an issue

Report an issue accessing or utilizing DualEnroll.com, the cloud hosted application that allows dual credit students to apply to LETU and register for courses.

DualEnroll.com (for students)

DualEnroll.com is a cloud hosted application that allows dual credit students to apply to LETU and register for courses.

Duplicate IDs Merge Request

Request that an individual with multiple with multiple CX IDs have their various IDs merged.

Dynamic Forms: Modification to live form

Request a modification to a form that is live/already submissions.

Dynamic Forms: Report an issue

Report an issue with accessing or utilizing Dynamic Forms.

Dynamic Forms: Request access

Request access to specific organizations in Dynamic Forms.

Dynamic Forms: Request consultation

Request a consultation session with an IT staff member for assistance with a Dynamic Forms.

Dynamic Forms: Request Form Designer training

Request a training session with an IT staff member to go over Dynamic Forms Designing.

E

eBridge: Report an issue

Report an issue accessing or utilizing eBridge, the cloud document storage solution.

eBridge: Request access

Request access to one of the eBridge cabinets.

ECCS (Emergency Campus Communication System) (faculty/staff)

ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.

ECCS (Emergency Campus Communication System) (students)

ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.

Electronic Transcript Request (National Student Clearinghouse): Report an issue

Report an issue accessing or utilizing the electronic transcript request service powered by National Student Clearinghouse.

EMS: Report an issue

Report an issue with accessing or utilizing EMS (Event Management System).

Engagement Tracking: Report an issue

Report an issue accessing or utilizing

Equipment Rental

Rent equipment from IT.

Extension and Desk Phone Configuration

Request a Desk Phone configuration change.

F

Formstack: Report an issue

Report an issue accessing or utilizing Formstack, a cloud-hosted form and application service currently used primarily for enrollment applications.

G

GEARS Database: Report an issue

Report an issue accessing or utilizing the GEARS database, an Access Database for grade entry, administration and regulation tracking.

Graduating Senior Email Forwarding Request

If you're a graduating senior, you can use this service to request forwarding for your LETU email address.

H

Handshake: Report an issue (for students)

Handshake is a cloud-based application which allows college students to have access to job postings by partners.

Help with Canvas

Links and information on how to obtain Canvas support.

Help with Canvas

Links and information on how to obtain Canvas support.

I

IDWorks: Report an issue

Report an issue accessing or utilizing IDWorks, the software used to print ID cards.

Incomplete Course- Course Extension

Request an extension to the end date of a course you have given a student an incomplete in.

International Calling Code

Request a calling code in order to make international calls.

IT Project Request Form

If you know that your request meets IT's definition of a project, then you can submit a project request to IT using this service.

J

JX SEM: Report an issue

Report an issue accessing or utilizing JX SEM, the web application for managing applicants through the inquiring and enrollment process.

JX SEM: Report an issue with acceptance emails

Report an issue with either an incoming student or an academic advisor failing to receive an expected acceptance email.

JX SEM: Request access

Request access to JX SEM

L

LetNet Account Information Change

Request a change in a LetNet username, first, middle, or last name, or other account attributes.

LetNet Account Password Reset

Request a manual password reset for a LetNet account.

LETU Buzz App (Oohlala): Report an issue

Report an issue accessing or utilizing the LETU Buzz app, LETU's branded version of the student communication application, Oohlala.

LimeSurvey: Report an issue

Report an issue accessing or utilizing LimeSurvey, a survey tool used to gather information from specific populations.

LimeSurvey: Request Access

Request access to the LimeSurvey system and/or specific surveys in LimeSurvey.

LimeSurvey: Request consultation

Request a consultation session with an IT staff member for assistance with a LimeSurvey

LUSA: Report an issue

Report an issue accessing or utilizing LUSA, a web-based registration scheduling assistant.

M

Meet-Me Number

Request a Meet-Me Number for audio conferencing.

Microsoft: Report an issue with Office Products

Request help with Microsoft Office or O365 applications.

Multi-factor Authenticator (MFA) Reset

Request a reset of your MFA authenticator device association.

myLETU: Modification to existing portlet or page

Request a modification to an existing portlet or page on myLETU

myLETU: Report an issue

Report an issue accessing or utilizing myLETU, LETU's web-based solution for students and faculty/staff to interact with information in the main student information system.

myLETU: Request access to student grades

Request access to the grades and schedules of certain populations of students

N

Nelnet: Report an issue (for staff)

Report an issue accessing or utilizing Nelnet, the cloud-based system for tuition payments and payment plans (for traditional students).

Nelnet: Report an issue (for students)

Report an issue accessing or utilizing Nelnet, the cloud-based system for tuition payments and payment plans (for traditional students).

New Hire/Position Change Needs Form

Only use this service if you have been directed to do so by someone in IT.

New Service or Upgrade Device

Purchase New Service or Upgrade cell phone, MIFI, or cellular device

New Special LetNet Account

Request the manual creation of a LetNet account for special-use purposes.

New Student - Unable to Access Account

For new students having trouble accessing their LETU account.

New TV Service

Use this service to request new over-the-air channels or satellite TV service

New Virtual Server

Request a new virtual server.

O

OCLC WMS: Report an issue

Report an issue with the automated OCLC WMS data import process, which pulls patron data from the LETU library system.

Offices: Request a Purchase Quote

Request a purchase of university supported office equipment.

Offices: Request an Office Move

Request moving university supported office technology.

P

Panopto Issue(s)

Use this service to get help with Panopto issues.

PC/Laptop: Report an Issue

Request help or report any issues with university supported office computer.

POGO/Possibles: Report an issue

Report an issue with the POGO/Possible process, the process for rolling or setting various values on students' records for the following semester.

Printing: Report an issue

Request help with accessing, using, or installing a printer.

Projector needs new bulb

Use this service request to report a projector with a burned out or failing bulb.

Purchase Desk Phone

Purchase a desk phone for an office, conference room, or public area.

Purchase Domain Name

Request the purchase of a domain name

Purchase Microsoft Office 365 Desktop License

Microsoft O365 desktop licensing is available for an annual subscription fee.

Purchase/Renew TLS Certificate

Request the purchase or renewal of a TLS certificate for a server or other service.

R

Raiser's Edge

Raiser's Edge is fundraising software used primarily in the Development office.

Refund Request System: Report an issue

Report an issue with the Refund Request System, an internal application written to post refunds to CX.

Report a Network Security Issue

Report a network-based or data security issue.

Report a Network, Security, or Phone Problem

Request help with select network and server services.

Report Software Issue

Report an issue with software, or the license implementation of a software package already deployed on campus.

ReportExec: Report an issue

Report an issue with accessing or utilizing the UPD software, ReportExec.

Reporting Services: Modification request

Request modification to an existing report in Reporting Services

Reporting Services: Report an issue

Report an issue accessing or utilizing Reporting Services, the web-based database reporting tool.

Reporting Services: Request access

Request access to reports or directories in Reporting Services

Request Custom Report

Request a one-time report or a new permanent report that can be run on demand or on a schedule.

Request Email Analysis

Request analysis of incoming or outgoing email.

Request LetNet Account Permissions

Request the addition or removal of permissions from a LetNet account.

Request Local Admin Rights

Request ability to elevate to admin privileges on LETU computer.

Request Network Port Activation

Request the activation of an existing network port.

Request Network Port Move

Request the disabling of one network port and the activation of another within the same building.

Request New Network Jack Install

Request the installation of new network cabling.

Request Remote Office Setup

Request a Remote Office.

Request Software Installation

Requesting the installation of software on LETU owned computers.

Respondus Lockdown Browser Issue(s)

Get help with Respondus Lockdown Browser issues.

Respondus Lockdown Browser Issues

Get help with Respondus Lockdown Browser issues.

Respondus Quiz Issue(s)

Get help with Respondus Quiz Builder Issues

Restore Files

Request files to be restored on a file server

Restore Virtual Server

Request the restoration of a server from a backup or snapshot

Returner Tracking Tool: Report an issue

Report an issue accessing or utilizing Returner Tracking Tool, an internal tool for staff to follow up with students to find out the likelihood they will be returning the following semester.

S

SERVE Follow-Up

Use this to help us keep track of any needed follow-up for the SERVE initiative.

Starfish: Report an issue (for faculty/staff)

Report an issue accessing or utilizing Starfish, the system for gathering student information for retention purposes.

Starfish: Report an issue (for students)

Report an issue accessing or utilizing Starfish, the system for gathering student information for retention purposes.

StarRez: Report an issue

Report an issue accessing or utilizing StarRez, the web application for managing student housing.

StarRez: Request access

Request access to the management side of StarRez for a new Student Life employee.

Student Data Tool: Report an issue

Report an issue accessing or utilizing the Student Data Tool, an internal web application used for accessing student information.

Student Data Tool: Request access

Request access to tabs in the Student Data Tool.

Student Success System: Report an issue

Report an issue accessing or utilizing Student Success System, an internal tool for professors to report concerns with students' grades.

Submit Profile Photo

Submit a photo to be used in your user profile in my.letu.edu and O365.

T

Talon: Report an issue

Report an issue with the automated Talon data import process, which pulls financial data from the ETA flight program.

Terminate or Transfer-Out a wireless number

Remove a university wireless phone or number.

TimeClock Plus: Report an issue

Report an issue with TimeClock Plus, the system used by employees and student workers to record leave times and day-to-day punches.

Titanium Schedule: Report an issue

Report an issue accessing or utilizing Titanium Schedule, the records system used by the LETU counseling center.

Tree of Life: Report an issue

Report an issue with the automated Tree of Life data import process, which pulls financial data from Tree of Life on bookstore transactions.

Turnitin Issue(s)

Get help with Turnitin Issues

Tutortrac: Report an issue

Report an issue accessing or utilizing TutorTrac, the system for requesting and scheduling a tutor.

V

Vehicle Tracking Program: Report an issue

Report an issue utilizing the Vehicle Tracking Program Access database.

W

Weave: Report an issue

Report an issue accessing or utilizing Weave, a cloud-based accreditation and assessment management software.