Services A-Z (147)
Administrative Systems / Student Information Systems
Acalog is a cloud-based service for accessing the student academic catalog.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Request a Dynamic Form to be added to the automated upload process to eBridge
Administrative Systems / Student Information Systems
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing the Athletic Reporting Tool, located on Webtools.
Administrative Systems / Health Systems
Report an issue accessing or utilizing BuzzCare, LETU's branded version of TimelyMD, a tele-doctoring service for students.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing Campus Jobs, an internal site for posting and applying for on-campus jobs.
Canvas
Canvas Service Status Page
Administrative Systems / Facilities Management
Report an issue with the CBORD system or data stored there.
Phones and Voicemail / Cell Phones / MiFis
Request a plan or feature change or international travel package.
Collaboration / File Sharing
In you're out of space on a network file share, request a change in a file quota.
Administrative Systems / TV
Request a change in over-the-air or satellite TV service.
Administrative Systems / LETU Cloud Services
Request a change in the configuration of a virtual server.
Administrative Systems / Auxiliary Systems / Chapel Administrative System
Report an issue accessing or utilizing the Chapel Administrative System, used to manage the chapel list and credit for each semester.
Administrative Systems / Auxiliary Systems / Chapel Administrative System
Request access to the Chapel Administrative System
Administrative Systems / Auxiliary Systems / Chapel Attendance
Report an issue accessing or utilizing the Chapel Attendance System, used to inform students and advisors on the students' chapel attendance and SFCs (Spiritual Formation Credits) each semester
Administrative Systems / Auxiliary Systems / Chapel Card Reader
Report an issue accessing or utilizing the Chapel Card Reader system, used to scan students into chapel for each attendance
Administrative Systems / Auxiliary Systems / Chapel Card Reader
Request access to the Chapel Card Reader System
Labs and Classrooms
Request help with or report any issues with lab or classroom technology.
Administrative Systems / LETU Cloud Services
Request the clone of a virtual server.
Administrative Systems / Faculty Systems
Report an issue accessing or utilizing CMAP, an Access database designed to manage adjunct contracts.
Administrative Systems / Reporting
Report an issue accessing or utilizing Cognos Impromptu, the desktop database reporting tool application
Administrative Systems / Reporting / Cognos Web/Cognos Analytics
Request modification to an existing report in Cognos Web/Cognos Analytics
Administrative Systems / Reporting / Cognos Web/Cognos Analytics
Report an issue accessing or utilizing Cognos Web/Cognos Analytics, the web-based database reporting tool.
Administrative Systems / Reporting / Cognos Web/Cognos Analytics
Request access to reports or directories in Cognos Web/Cognos Analytics
Administrative Systems / Reporting / Cognos Web/Cognos Analytics
Request a training session with an IT staff member to go over Cognos Web/Cognos Analytics report building.
Administrative Systems / Financial Systems
Report an issue accessing or utilizing Concur, a cloud-based financial procurement solution.
Collaboration / File Sharing
Request files to be copied or moved to a new location on the file server.
Canvas / Faculty
Request a copy from a previous or current course to another course within Canvas.
Canvas / Faculty
Request a merge for two or more courses in Canvas.
Administrative Systems / Student Information Systems / myLETU (JICS)
CoursEval is an online evaluation tool used by LeTourneau for End Of Course Evaluations.
Collaboration / File Sharing
Request a new shared directory on the file server
Collaboration
Request a new Team in Microsoft Teams
Collaboration / File Sharing
Request a new SharePoint site for a department or other official organization.
Canvas / Faculty
Request a resolution of a problem or a change in an online course.
LetNet Accounts and Access / Email
Request a custom email address
Administrative Systems / Student Information Systems / CX
Report an issue accessing or utilizing CX, LETU's main student information system application installed on university computers.
Administrative Systems / Student Information Systems / CX
Request access to CX
Administrative Systems / Student Information Systems / CX
Phones and Voicemail
Request department Greetings and Call Tree setup within the LETU's voicemail system
LetNet Networking / Administrative Network Services
Request the addition, removal, or alteration of a DNS entry
Administrative Systems / Door Access Control
Request a configuration change in LETU's door access control system
Administrative Systems / Mass Communication Systems
DotDigital is a cloud eMarketing solution for creating and sending email campaigns.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing DualEnroll.com, the cloud hosted application that allows dual credit students to apply to LETU and register for courses.
Administrative Systems / Student Information Systems
DualEnroll.com is a cloud hosted application that allows dual credit students to apply to LETU and register for courses.
Administrative Systems / Student Information Systems / CX
Request that an individual with multiple with multiple CX IDs have their various IDs merged.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Request a modification to a form that is live/already submissions.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Report an issue with accessing or utilizing Dynamic Forms.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Request access to specific organizations in Dynamic Forms.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Request a consultation session with an IT staff member for assistance with a Dynamic Forms.
Administrative Systems / Surveys and Electronic Forms Solutions / Dynamic Forms
Request a training session with an IT staff member to go over Dynamic Forms Designing.
Administrative Systems / Student Information Systems / eBridge
Report an issue accessing or utilizing eBridge, the cloud document storage solution.
Administrative Systems / Student Information Systems / eBridge
Request access to one of the eBridge cabinets.
Administrative Systems / Mass Communication Systems
ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.
Administrative Systems / Mass Communication Systems
ECCS is a system with which emergency emails or text messages can be sent to students or faculty and staff.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing the electronic transcript request service powered by National Student Clearinghouse.
Administrative Systems / Facilities Management
Report an issue with accessing or utilizing EMS (Event Management System).
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing
Office Devices
Rent equipment from IT.
Phones and Voicemail
Request a Desk Phone configuration change.
Administrative Systems / Surveys and Electronic Forms Solutions / Formstack
Report an issue accessing or utilizing Formstack, a cloud-hosted form and application service currently used primarily for enrollment applications.
Administrative Systems / Faculty Systems
Report an issue accessing or utilizing the GEARS database, an Access Database for grade entry, administration and regulation tracking.
LetNet Accounts and Access / Email
If you're a graduating senior, you can use this service to request forwarding for your LETU email address.
Administrative Systems / Student Information Systems
Handshake is a cloud-based application which allows college students to have access to job postings by partners.
Canvas / Faculty
Links and information on how to obtain Canvas support.
Canvas / Students
Links and information on how to obtain Canvas support.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing IDWorks, the software used to print ID cards.
Canvas / Faculty
Request an extension to the end date of a course you have given a student an incomplete in.
Phones and Voicemail
Request a calling code in order to make international calls.
Project Services
If you know that your request meets IT's definition of a project, then you can submit a project request to IT using this service.
Administrative Systems / Student Information Systems / JX SEM
Report an issue accessing or utilizing JX SEM, the web application for managing applicants through the inquiring and enrollment process.
Administrative Systems / Student Information Systems / JX SEM
Report an issue with either an incoming student or an academic advisor failing to receive an expected acceptance email.
Administrative Systems / Student Information Systems / JX SEM
Request access to JX SEM
LetNet Accounts and Access
Request a change in a LetNet username, first, middle, or last name, or other account attributes.
LetNet Accounts and Access
Request a manual password reset for a LetNet account.
Administrative Systems / Mobile Applications
Report an issue accessing or utilizing the LETU Buzz app, LETU's branded version of the student communication application, Oohlala.
Administrative Systems / Surveys and Electronic Forms Solutions / LimeSurvey
Report an issue accessing or utilizing LimeSurvey, a survey tool used to gather information from specific populations.
Administrative Systems / Surveys and Electronic Forms Solutions / LimeSurvey
Request access to the LimeSurvey system and/or specific surveys in LimeSurvey.
Administrative Systems / Surveys and Electronic Forms Solutions / LimeSurvey
Request a consultation session with an IT staff member for assistance with a LimeSurvey
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing LUSA, a web-based registration scheduling assistant.
Phones and Voicemail
Request a Meet-Me Number for audio conferencing.
Office Devices
Request help with Microsoft Office or O365 applications.
LetNet Accounts and Access
Request a reset of your MFA authenticator device association.
Administrative Systems / Student Information Systems / myLETU (JICS)
Request a modification to an existing portlet or page on myLETU
Administrative Systems / Student Information Systems / myLETU (JICS)
Report an issue accessing or utilizing myLETU, LETU's web-based solution for students and faculty/staff to interact with information in the main student information system.
Administrative Systems / Student Information Systems / myLETU (JICS)
Request access to the grades and schedules of certain populations of students
Administrative Systems / Financial Systems
Report an issue accessing or utilizing Nelnet, the cloud-based system for tuition payments and payment plans (for traditional students).
Administrative Systems / Financial Systems
Report an issue accessing or utilizing Nelnet, the cloud-based system for tuition payments and payment plans (for traditional students).
Administrative Systems / Hiring Service
Only use this service if you have been directed to do so by someone in IT.
Phones and Voicemail / Cell Phones / MiFis
Purchase New Service or Upgrade cell phone, MIFI, or cellular device
LetNet Accounts and Access
Request the manual creation of a LetNet account for special-use purposes.
LetNet Accounts and Access
For new students having trouble accessing their LETU account.
Administrative Systems / TV
Use this service to request new over-the-air channels or satellite TV service
Administrative Systems / LETU Cloud Services
Request a new virtual server.
Administrative Systems / Library Systems
Report an issue with the automated OCLC WMS data import process, which pulls patron data from the LETU library system.
Office Devices
Request a purchase of university supported office equipment.
Office Devices
Request moving university supported office technology.
Canvas / Faculty
Use this service to get help with Panopto issues.
Office Devices
Request help or report any issues with university supported office computer.
Administrative Systems / Student Information Systems
Report an issue with the POGO/Possible process, the process for rolling or setting various values on students' records for the following semester.
Office Devices
Request help with accessing, using, or installing a printer.
Labs and Classrooms
Use this service request to report a projector with a burned out or failing bulb.
Phones and Voicemail
Purchase a desk phone for an office, conference room, or public area.
LetNet Networking / Administrative Network Services
Request the purchase of a domain name
Microsoft O365 desktop licensing is available for an annual subscription fee.
LetNet Networking / Administrative Network Services
Request the purchase or renewal of a TLS certificate for a server or other service.
Administrative Systems / Alumni and Development
Raiser's Edge is fundraising software used primarily in the Development office.
Administrative Systems / Financial Systems
Report an issue with the Refund Request System, an internal application written to post refunds to CX.
LetNet Networking / Network and Information Security
Report a network-based or data security issue.
LetNet Networking
Request help with select network and server services.
Report an issue with software, or the license implementation of a software package already deployed on campus.
Administrative Systems / Facilities Management
Report an issue with accessing or utilizing the UPD software, ReportExec.
Administrative Systems / Reporting / Reporting Services
Request modification to an existing report in Reporting Services
Administrative Systems / Reporting / Reporting Services
Report an issue accessing or utilizing Reporting Services, the web-based database reporting tool.
Administrative Systems / Reporting / Reporting Services
Request access to reports or directories in Reporting Services
Administrative Systems / Reporting
Request a one-time report or a new permanent report that can be run on demand or on a schedule.
LetNet Accounts and Access / Email
Request analysis of incoming or outgoing email.
LetNet Accounts and Access
Request the addition or removal of permissions from a LetNet account.
LetNet Accounts and Access
Request ability to elevate to admin privileges on LETU computer.
LetNet Networking
Request the activation of an existing network port.
LetNet Networking
Request the disabling of one network port and the activation of another within the same building.
LetNet Networking
Request the installation of new network cabling.
LetNet Networking
Request a Remote Office.
Requesting the installation of software on LETU owned computers.
Canvas / Faculty
Get help with Respondus Lockdown Browser issues.
Canvas / Students
Get help with Respondus Lockdown Browser issues.
Canvas / Faculty
Get help with Respondus Quiz Builder Issues
Collaboration / File Sharing
Request files to be restored on a file server
Administrative Systems / LETU Cloud Services
Request the restoration of a server from a backup or snapshot
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing Returner Tracking Tool, an internal tool for staff to follow up with students to find out the likelihood they will be returning the following semester.
Use this to help us keep track of any needed follow-up for the SERVE initiative.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing Starfish, the system for gathering student information for retention purposes.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing Starfish, the system for gathering student information for retention purposes.
Administrative Systems / Student Information Systems / StarRez
Report an issue accessing or utilizing StarRez, the web application for managing student housing.
Administrative Systems / Student Information Systems / StarRez
Request access to the management side of StarRez for a new Student Life employee.
Administrative Systems / Student Information Systems / Student Data Tool
Report an issue accessing or utilizing the Student Data Tool, an internal web application used for accessing student information.
Administrative Systems / Student Information Systems / Student Data Tool
Request access to tabs in the Student Data Tool.
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing Student Success System, an internal tool for professors to report concerns with students' grades.
LetNet Accounts and Access
Submit a photo to be used in your user profile in my.letu.edu and O365.
Administrative Systems / Financial Systems
Report an issue with the automated Talon data import process, which pulls financial data from the ETA flight program.
Phones and Voicemail / Cell Phones / MiFis
Remove a university wireless phone or number.
Administrative Systems / Human Resources Systems
Report an issue with TimeClock Plus, the system used by employees and student workers to record leave times and day-to-day punches.
Administrative Systems / Health Systems
Report an issue accessing or utilizing Titanium Schedule, the records system used by the LETU counseling center.
Administrative Systems / Financial Systems
Report an issue with the automated Tree of Life data import process, which pulls financial data from Tree of Life on bookstore transactions.
Canvas / Faculty
Get help with Turnitin Issues
Administrative Systems / Student Information Systems
Report an issue accessing or utilizing TutorTrac, the system for requesting and scheduling a tutor.
Administrative Systems / Facilities Management
Report an issue utilizing the Vehicle Tracking Program Access database.
Administrative Systems / Faculty Systems
Report an issue accessing or utilizing Weave, a cloud-based accreditation and assessment management software.